Herbal Pack provides a mail-in guarantee for all its hot/cold herbal pack product against manufacturers defects. If you tear the stitching, we fix it to the best of our ability if it can be fixed, for the life of the product. Even if the damage is your fault, we will repair it at no cost to you.
To claim the guarantee, please ensure to follow the instructions below:
- that the damaged item be shipped to our mail box - PO Box 120, Chevron Island QLD 4217
- that a self addressed pre-paid return satchel is included for the items return after it has been repaired (if it can be repaired)
- that a copy of the sales receipt for the item is included with the damaged item
Please note that pre-paid return satchel and copy of sales receipt must be included for guarantee to be honoured.
Should you have any questions regarding your claim, please send us an email to: info@herbalpackoz.com